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WEBSITE TERMS & CONDITIONS

Welcome to the www.domseaseoil.co.uk website terms and conditions for use.

These are the Terms and Conditions which will apply to your purchase of DOMS Ease Oil products and other goods (“Goods”) from the websites www.domseaseoil.co.uk  (the “Website”). 

The Website and the Goods are provided by SOPUREOILS Limited, a company registered in England and Wales under number 09763746 with a registered office at 28 Alric Avenue, Harlesden, London, NW108RB (“DOMS Ease Oil”, “we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the Website and purchaser of the Goods.

You can contact us by emailing sales@domseaseoil.co.uk 

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.


SECTION 1 – USE OF WEBSITE

ACCESS

We will provide you with access to the Website and the Online Sales in accordance with the Conditions.

PURCHASE

You warrant that: the User Information which you are required to provide is accurate and true to your knowledge. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your User Information.

OUR RIGHTS

We reserve the right to: 

modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; 

And/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

SECTION 1A – INFORMATION ABOUT OUR WEBSITE AND GOODS

Section 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers may apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

DESCRIPTION OF PRODUCTS

Each Product purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product including, without limitation terms and conditions concerning estimated delivery times and warranty. We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. 

Because we take these steps we will not be liable to you for any errors on the Website although we will aim to keep the Website as up to date as possible. We are determined to provide goods which offer great natural benefits to your health. 

You should bear in mind that buying our products over the internet provides a different shopping experience. In particular you acknowledge that:

  • the colours of labels and dimensions of containers which are shown for the Goods on the Website will depend on many factors – including your display settings; 
  • all Goods are subject to availability – we may not be able to supply your order; 
  • any delivery estimates given on the Website or by email are estimates only;
  • we may need to change the Goods to reflect changes in relevant laws and regulation requirements.


SECTION 2 – PURCHASE OF GOODS AND DELIVERY

Section 2 sets out some terms which apply to your purchase of Goods from us through the Website. 

PURCHASE

You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website as set out below:

Adding product to your shopping basket.

  • Checkout step 1 – Login details.
  • Checkout step 2 – address details.
  • Checkout step 3 – payment details and confirmation of Order.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually. 

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch. 

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you or to your nominated store as selected by you and send you an Order dispatch email which includes details of the product.

If the Product you have ordered is not available from stock you will be contacted by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order in accordance with our Cancellation Policy

You must select your delivery country in the drop down box at the top right-hand side of the page during navigation of the site or during the checkout process. Prices will then automatically be shown in your local currency. For example, if you select France as your delivery destination, you will see Euro prices and your transaction will be in Euros.

PAYMENT

All prices are inclusive of VAT at the current rates and are correct at the time of entering information. The total cost of your order is the price of the Products ordered plus Shipping Charges. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product. You confirm that the credit/debit card that is being used is yours.

Our VAT number is: GB 229 0152 32

All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by your credit or debit card company

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We do not store any details of your credit card nor do we have access to any information on the authorisation process of your credit card, the only information we are told by our credit card processors (PayPal) is whether your Credit Card was Authorised or Failed.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

REFUSAL OF TRANSACTION

We reserve the right to refuse any offers in an Order prior to acceptance. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. 

We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

The eligibility to purchase Products on the Website is limited to those parties who satisfy our Eligibility Criteria.

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. 

DELIVERY

We currently offer the delivery options detailed here.

We endeavour to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither SOPUREOILS Ltd nor our nominated carrier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Delivery of all Goods outside of the EU will be seven (7)- ten (10) days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

Delivery costs are as follows:

Europe: up to €10

Rest of World: $25

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.


SECTION 3 – RETURNING GOODS 

Section 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

When we deliver your Goods to you we will send you an email. If you want to return any Goods you must contact us via email to initiate a return of an item purchased detailing the reason for the return. We will review your request and respond back via email with a returns form.  For approved requests, you’ll receive an email with the returns address.

UK, ROI and EU customers can, at any time within fourteen (14) days of receiving Goods from us, cancel their contract and (a further fourteen (14) days to) return any Goods to us in the condition that they were sold by.

Denmark and Rest of World customers can return any Goods to us within thirty (30) days’ of receiving the Goods from us. All customers that purchase from our Website must use the following methods:

Returned goods must be sent back in a securely wrapped parcel via post to SOPUREOILS Ltd, 28 Alric Avenue, Harlesden, London, NW10 8RB. If Goods are returned by UK,ROI and Belgian customers within the fourteen (14) day period, in the manner described below, we will offer you a full refund. We do not offer exchanges or gift vouchers.

For hygiene reasons, goods cannot be returned if packaging is unwrapped and unsealed unless the product is faulty. We reserve the right to refuse returns of Goods where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unwrapped and unsealed with all labels intact and undamaged.

For the avoidance of doubt, Goods can only be returned via our postal returns services. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

In addition to the fourteen (14) days returns period that is granted to you under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contract Regulations”) as amended or superseded from time to time. If you wish, you may notify us by email informing us that you wish to cancel your contract before the end of the statutory cancellation period (fourteen (14) days from the day after you receive the Goods). We will need you to complete online cancellation form and return it back to us. You will find details on how to send this back by emailing sales@domseaseoil.co.uk. You must then return the Goods to us in the manner specified in this Part 3.

Nothing under these terms and conditions affects your statutory rights. 

RETURNING GOODS BY POST 

If you wish to return your goods by post, follow the instructions outlined below:

Contact us via email at sales@domseaseoil.co.uk to initiate a return of an item purchased detailing the reason for the return. We will review your request and respond back via email with a returns note.

Complete the returns note and enclose it with your parcel whilst requesting proof of postage. Please retain this until you have received your refund. When we receive your Order we will send an email to you confirming the refund has been successful and your card will be credited.

If you are returning Orders, you must use the labels provided to return your Order.

Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.

The returns address is SOPUREOILS Ltd, 28 Alric Avenue, Harlesden, London, NW108RB

Provided that you have notified us that you wish to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contract Regulations”), and the return of your goods also meets the terms of Part 3 of our terms and conditions, we will refund all basic delivery cost (such cost equal to the least expensive delivery cost that we offer). If you are entitled to a refund of basic delivery costs, you must claim your refund of basic delivery costs by contacting us at sales@domseaseoil.co.uk 

Please allow five working days from the date we have received your delivery charges refund request for the refund to be processed. Please be aware that you will not be entitled to a refund of your delivery charges if you are only returning part of your order.

If you do not exercise your cancellation rights under the Consumer Contract Regulations, the delivery cost of returning the Goods to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’. If your return is because the goods are faulty, you will be liable for the costs of postage and any applicable import duty but we will refund the costs once we have received the product and established that the product is faulty, on the condition that you send proof of this to us via the Contact Us page on the Website.

All refunds under this Part 3 will be made within fourteen (14) days from receipt of the returned Goods.


SECTION 4: GENERAL TERMS

This sections sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence; or

(b) Under section 2(3) of the Consumer Protection Act 1987; or

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

We reserve the rights to take any customer account out of use, or terminate any membership to SOPUREOILS Ltd loyalty programs at any time if it is believed that the website, the products and services available through it, and/or such membership to SOPUREOILS Ltd are being misused.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. 

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England and Wales, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.

The rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

DOMS Ease Oil and SOPUREOILS are trademarks belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without our written permission.

All communications from you to us must be made in English.